Troubleshooting

When the location has stopped updating

Check the timestamp, battery, connection, location permission and background settings before assuming the worst.

Guardian family tracker app icon

A missing location update usually has a practical explanation

Most families looking into location updates that stop are not trying to watch a phone from morning until night. They usually want a calmer answer to a practical question: checking battery, signal, permissions and background restrictions. Guardian is designed around that idea. A connected child phone shares its latest available location inside a private family account, while Home and School safe zones can provide arrival and leaving notifications during ordinary journeys.

Phone location always has practical limits. GPS can drift around large buildings, mobile signal may be weak, and permissions, battery-saving modes or operating-system restrictions can delay background updates. Guardian cannot promise perfect accuracy, continuous tracking or guaranteed notification delivery. Its SOS feature can give a connected child device another way to reach trusted adults, but Guardian is not an emergency service.

Guardian is not an emergency service. Location and notifications can be affected by GPS, connectivity, permissions, battery settings and operating-system restrictions.

Quick questions

Is Guardian available on iPhone and Android?

Guardian is available on Android through Google Play. The iPhone version is awaiting App Store approval.

Can location ever be inaccurate?

Yes. GPS, signal, buildings, permissions and battery settings can affect it.

Is Guardian an emergency service?

No. In immediate danger, contact the emergency services directly.